Frequently Asked Questions
Everything you need to know about our delicious cakes and pastries.
How do I place an order for delivery?
You can place an order directly through our website by selecting your preferred products and choosing the 'Delivery' option at checkout. Please ensure your delivery address is within our service area.
Can I customize a cake for a special occasion?
Yes, we offer customization for select celebration cakes. You can add personalized messages or choose specific designs during the ordering process on our website.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with the quality or accuracy of your order, please contact our customer service team within 24 hours for a resolution.
Do you offer same-day delivery?
Same-day delivery is available for select items if the order is placed before our daily cutoff time. Availability may vary based on your local store's stock and delivery schedule.
Are there any allergens in your products?
Our products may contain wheat, eggs, dairy, and nuts. Detailed allergen information is available on each product page. We recommend reviewing these details if you have specific dietary restrictions.
How should I store my Red Ribbon cakes?
Most of our cakes should be kept refrigerated until ready to serve. For pastries and breads, storing them in a cool, dry place in an airtight container will help maintain freshness.